A 99.9% Server Uptime
The major advantage of establishing your very own shared hosting platform is that you don’t need to worry about compatibility issues – you configure a given set of software apps in such a way as to be compatible with a defined set of hardware elements. The final result is something even more stable and dependable, because there are less possible risks of failure. We have set up our cloud hosting system using tried and tested hardware elements together with a strongly modified version of SELinux in order to set up an extremely secure and safe environment for your personal sites.
Because of this, with all our Linux shared hosting plans we give you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on enterprise–grade hardware elements made by Juniper. On top of that, on each single router, we’ve configured a firewall with a complex algorithm to successfully sift all questionable requests.
In this way, in each of our data center facilities – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your hard–earned cash at risk, you can’t feel really safe. That is the reason why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel content with our hosting service or if you would like to get a bit more robust web hosting solution, such as a Linux VPS web hosting or a Linux dedicated servers hosting – you will get your money back in full, with no obscure fees or repayment taxes.
24/7 Technical Support
We have carefully hand–picked each member of our 24x7 support staff to ensure that we can provide the very best client support service that you can possibly get. Each of our customer service technicians has many years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are available to you 24–7 – you will be able to reach them at any moment and they’ll reply back to you as soon as possible.
Their average ticket response time is well under 20 minutes, while with other web hosting firms you have to wait around for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be responded to within one hour.