Technical Support Channels
A One–Hour Response Guarantee
All your support requests will be attended to in maximum sixty minutes after the trouble ticket or e–mail has been received. If your issue needs further assistance from a server admin, we will direct the trouble ticket or the email to the person on duty and will leave a note to let you know that more time will be needed for reaching the best solution. Furthermore if you take advantage of the Optional Managed Services package, any of the server management tasks included there will be performed whenever you decide.
An Exceptional Help Desk Service
Our technical support staff will be online for you 24/7 if you require help with our Control Panel or with any of the applications that we have pre–installed on your behalf on the server. Furthermore if you need help with all the routine administration tasks on your server, you can take a look at the Optional Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
Our Control Panel was pre–installed for each Linux dedicated hosting server. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of educational articles also video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Control Panel.