1 hour ticket response
Timely support is our fundamental concern and this is the reason why we have a team of experienced customer support engineers who are ready to offer a rapid response to any question that you might possibly have. Just post your trouble ticket from the Control Panel and we’ll reply within 1 hour at the latest. In fact, we strive hard and aim for a twenty–minute helpdesk ticket response time.
A First–Rate Customer Support Service
Our support staff members have enormous experience in the Linux shared hosting sector and are accomplished enough to offer a quick solution to your problem. If, however, the matter at hand is not within the competence of a support engineer, the client support ticket will be forwarded to a developer or system administrator for additional investigation.
An Easy–to–Browse Help Center Section
In the Control Panel you will find an easy–to–navigate Help Center section where you can find quick tips on how to use our web hosting services. You can find the answers to your inquiries in our F.A.Q. repository, see more information in the web hosting account administration articles or watch our instructional video tutorials.