Being able to communicate with your shared hosting supplier when you have any sort of questions or encounter any difficulties is really important and how quickly they will answer and react is often essential, especially if your website is business-oriented, as more downtime could mean losing prospective customers. The support solutions are also an easy way to recognize genuine suppliers from resellers. The second in most cases answer just to email messages or support tickets and you may need to wait for a day or longer so as to get an answer. In case your trouble calls for a couple of responses, you may end up losing several days to have a basic problem solved. With a genuine and reliable hosting provider, you will be in a position to contact the support at any time and get an instant reply no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our shared hosting services feature 24/7 tech support and various means of communication. If you do not have an account yet, you can easily call us or come on our live chat and chat with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up getting a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. Unlike the majority of providers out there, we answer to all of the tickets within one hour, so you won't need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max answer time warranty, you will benefit from lightning-fast support when you obtain a dedicated server from our company. Our customer and tech support crews are online 24/7/365, so every time you open a support ticket via your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option if the issue involved requires a longer period of time to be solved or when it should be given to our administrators, because it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.