If you’ve bought a hosting plan and you’ve got some enquiries in regard to a concrete function/feature, or if you’ve stumbled upon some difficulty and you require support, you should be able to get in touch with the respective help desk support team. All hosting companies deploy a ticketing system no matter if they offer other means of contacting them along with it or not, due to the fact that the best way to handle a problem most often is to use a ticket. This form of correspondence renders the replies sent by both sides easy to follow and enables the customer support team members to escalate the problem in case, for instance, an administrator must intervene. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you must use at least 2 different accounts to get in touch with the technical support staff and to actually manage the hosting space. Non-stop switching from one account to another could be a burden, not to mention the fact that it takes lots of time for most hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting feature an integrated trouble ticket system, which is an integral part of our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything connected with the hosting service itself in the same location – payments, web files, emails, tickets, etc., eliminating the necessity to log in and out of different systems. In the event that you have any pre-sales or technical questions or any difficulties, you can post a ticket with just a couple of clicks of the mouse without the need to leave your Control Panel. During the process, you can select a category and our system will offer you a number of help articles, which will give you additional info and which may help you solve any given issue even before you actually submit a ticket. We guarantee a response time of no more than one hour, even in case it is a weekend or a national holiday.