A live chat is a real-time method of communication between a hosting company's support crew and its clients. It's a very efficient way to receive some info about the website hosting services or have some problem resolved as you are speaking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low possibility of errors when you exchange information such as usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you can do something different while the agent investigates the issue in question. What's more, you're able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you'll need to pay when you are calling to another country.
Live Chat Support in Shared Hosting
As a part of the support services that we supply for our Linux shared hosting, you'll find live chat support which is online 24/7, even on holidays. You will be able to contact us regardless if you already own an account or not, considering that we will help you with pretty much anything, ranging from supplying you with common info about our services in case you aren't a client yet and you're thinking about acquiring one of our plans, to helping you with setting up an e-mail account in an email client. A part of the issues are more complicated and time-consuming, which means that you will have to employ the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.