One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any client support ticket that you submit or any e-mail that you write is only one hour, even if you contact us on weekends and legal holidays. Irrespective of the essence of your issue or question, we’ll lend you a hand straight away and will provide you with the needed info to fix any problem with your websites. The actual reply time typically does not surpass 15-20 minutes, which means that you can forget about waiting for hours to get a problem solved or even worse than that – waiting around one whole day only to receive an answer that more information is required whilst nothing is solved. We’ll offer you assistance without any delay just because we realize just how valuable time can be in the dynamic digital era. The one-hour reply guarantee is valid for any billing or technical enquiry that you may have related to our Linux shared hosting.