One-Hour Response Guarantee
Understand a lot more about the 1-hour response time guarantee and exactly how you, as a client, may benefit from it.
If you’ve got a website, a problem may always occur and it does not necessarily have to be connected to the hosting service itself. For instance, something can go wrong when you bring an Internet application up to date or some crucial data could be edited or deleted accidentally. Irrespective of what the essence of the problem is, you’ll need to get in touch with the help desk staff and ask them to recover a backup or to help you deal with the problem that you are experiencing. How promptly they will do it will predetermine the amount of time that your sites will be inaccessible. For given sites like community web portals or online shopping portals, a recurrent inaccessibility often equals losing customers and cash. Because of this, it’s extremely important for you to use the services of a hosting company that provides not only a good client support service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any client support ticket that you submit or any e-mail that you write is only one hour, even if you contact us on weekends and legal holidays. Irrespective of the essence of your issue or question, we’ll lend you a hand straight away and will provide you with the needed info to fix any problem with your websites. The actual reply time typically does not surpass 15-20 minutes, which means that you can forget about waiting for hours to get a problem solved or even worse than that – waiting around one whole day only to receive an answer that more information is required whilst nothing is solved. We’ll offer you assistance without any delay just because we realize just how valuable time can be in the dynamic digital era. The one-hour reply guarantee is valid for any billing or technical enquiry that you may have related to our Linux shared hosting.