Phone Support in Shared Hosting
We believe that the option to speak with a live representative is rather important, so we have 3 support lines all around the world (USA, UK and Australia) and you are able to reach us on the phone for 14 hours a day. If you consider purchasing one of our Linux shared hosting, for example, you can phone us and find out more about our services prior to ordering in order to ensure that we do meet all system requirements for your web sites. Following the purchase, you'll be able to get in touch with us about any kind of sales and billing troubles you may have, or receive any kind of general or basic tech information you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of an issue.