In case you have ever had a shared hosting account before or you've dealt with any other type of online service, you probably know from personal experience that for many things it's better to talk to a live person over the phone instead of exchange support tickets or email messages. If you'd like to learn more about a service before you decide to buy it or when something small-scale has to be done, for example, it is really easier and faster to do it real-time. When you can get in touch with representatives by phone, it is very likely that you are working with an actual hosting supplier, not a reseller. The type of support that you can get over the telephone differs between different suppliers - from very general issues to experienced tech support. Usually the majority of providers supply pre-sales assistance and first level phone support, while more complex technical matters are resolved through e-mail and tickets.

Phone Support in Shared Hosting

We believe that the option to speak with a live representative is rather important, so we have 3 support lines all around the world (USA, UK and Australia) and you are able to reach us on the phone for 14 hours a day. If you consider purchasing one of our Linux shared hosting, for example, you can phone us and find out more about our services prior to ordering in order to ensure that we do meet all system requirements for your web sites. Following the purchase, you'll be able to get in touch with us about any kind of sales and billing troubles you may have, or receive any kind of general or basic tech information you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of an issue.